Return & Exchange Policy

At Zinza Jewelry, your satisfaction is our top priority. We strive to provide a smooth and transparent shopping experience, which is why we’ve created a simple and clear return and exchange policy.

1. Return & Exchange Period

• You may request a return or exchange within 48 hours from the date of receiving your order.
• After this period, we will not be able to process return or exchange requests.

2. Conditions for Return or Exchange

       To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unworn, and in perfect condition.
• It must be returned in its original packaging, along with all tags, labels, and accessories (if applicable).
• Items that show signs of wear, use, or damage will not be accepted for return or exchange.

3. How to Request a Return or Exchange

4. Contact us within the allowed period through one of the following:

• Email: info@zinzajewelry.com
• WhatsApp / Contact Page: https://wh.ms/201007107028

1. Provide your order number and specify the item you wish to return or exchange.
2. Once your request is confirmed by our customer service team, a courier will be arranged to collect the item.
3. After inspection and approval:

• A replacement item will be shipped in the case of an exchange.
• A refund will be issued to the original payment method within 5–7 business days in the case of a return.

4. Shipping Fees

• If the return is due to a manufacturing defect or a wrong item, we will cover all shipping costs.
• For other reasons (such as a change of mind), the customer is responsible for shipping fees both ways.

5. Important Notes

• We reserve the right to decline returns that do not meet the conditions listed above.

Please inspect your order immediately upon delivery to ensure any issues can be addressed promptly